FAQs

Email:  support@brightown.com

Phone:  US +1(888)550 1319

Mon-Fri 8:00-22:00(EST)

Brightown Social Media Information

Youtube: @Brightown
Learn from Brightown for easy operation, installation and maintainence, more product review videos from online celebrity

Facebook: @brightown

Instagram: @brightown

Pinsterest: @brightown

TikTok: @brightown

Brightown product is warranted against defects in materials and workmanship and quality issues only under normal use and service for a period of 12 months  from  the  date within ONE month of original purchase.（ Warranty extension to 15 months based on your Order ID/Number and warranty registration within ONE month you purcahsed it) .

If you meet the extension conditions, you can click below to fill in the extension information:
https://brightown.com/pages/warranty

And please be notified, All tungsten/ Incandescent products are exempt from this policy

Brightown product is warranted against defects in materials and workmanship and quality issues only under normal use and service for a period of 12 months  from  the  date within ONE month of original purchase.（ Warranty  extension  to 15 months based on your Order ID/Number and warranty registration within ONE month you purcahsed it) .

If you meet the extension conditions, you can click below to fill in the extension information:
https://brightown.com/pages/warranty

Yes. Our Customer Service Support Team requires your order details in order to assist you. Order numbers from brightown.com will start with 6 digits e.g. “ BTxxxx”.

Please contact Amazon customer service by going to Amazon.com, and scroll down to click on “help,” “Need More Help,” “Contact Us.” You can email, phone, or live chat on Facebook. Please provide the Customer Service Representative a 17-digit number, xxx-xxxxxxx-xxxxxxx. For other marketplace channels like eBay.com, etc. please contact the respective Customer Service Representative with your order number so they can assist you.

An automatic order confirmation will be immediately sent to the email address on file. The message will include your order number, items ordered, shipping info, and payment method.

Unfortunately, we cannot change your item, invoice, billing, or shipping information once an order has been processed online. If needed, please contact us to cancel the order and place a new one at support@brightown.com or during business hours M - F at +1(888)550 1319.

If needed, please contact us to cancel the order and place a new one during business hours M - F at (678) 815-6637, or visit https://brightown.com/pages/contact or email support@brightown.com. Our Customer Service Support Team will be happy to assist you.

Unfortunately, orders can only be placed at https://brightown.com at this time.

Please visit https://brightown.com/policies/refund-policy

Orders are typically processed within 1-2 business days.

No, our warehouses are not zoned for retail business and are forbidden from allowing customers to walk in or pick up orders. Your order will be fulfilled and shipped from our facility directly to you.

Orders are typically processed within 1-2 business days.

Contact us or email support@brightown.com

Email us at  support@brightown.com for proper return information.

Allow approximately 5 - 7 business days. If you don’t see a refund after 7 business days have passed, please follow up with your financial institution.

Thirty (30) calendar days from the actual shipping notification that the product was delivered to your shipping address.

Unfortunately, we cannot help if you purchased your item through a third party reseller or wholesaler. Please return your product to the original place of purchase with your receipt for help.

We will accept returns for REFUNDS within thirty (30) days of purchase OR thirty (30) days from date of delivery, whichever comes later. Refunds will be processed within 24 - 48 hours upon receipt of your returned item. Please note that we are unable to process a refund past 30 days unless the item is proven to be defective or the wrong item has been shipped. Our warranty program allows one (1) year for replacement of an item (or ninety [90] days for tempered glass screen protectors).

Credits will be issued in the form of a refund to the credit/debit card or PayPal used for the original purchase. We are unable to apply refunds to expired or compromised credit cards. Please allow approximately 5 - 7 business days for processing. If you do not see your credit refund after 7 full business days, please follow up with your financial institution.

Once an order with standard shipping has been placed, we will not be able to expedite or overnight.

DHL, USPS, FedEx, and UPS. Carrier choice is at our discretion.

Typically 5 - 7 business days.

Due to circumstances beyond our control, please allow a minimum of 10-14 business days for international delivery.

Shipping costs outside the US depend on the country being shipped to. Select your country at checkout to see today's current rate.

Chino, CA, USA

The tracking number will be sent to the email address on your order with a DHL Global or USPS tracking number to track your shipment: https://www.17track.net/